Return Policy

Returns & Refund Policy

RestNTravel, a brand of NatureTech SimpleInventions Pvt. Ltd.

Last updated: 11 July 2026

Important Notice About Hygiene-Sensitive Products

Pillows, mattresses, quilts and herbal (Jatamasi/Ayurvedic) pillows are personal-use, hygiene-sensitive items.

For everyone’s health and safety, once a product has been used, washed or had its hygiene seal opened, it cannot be returned or exchanged, except where it is defective, damaged in transit, or the wrong item was delivered.

1. Overview

At RestNTravel, we want you to be happy with your purchase. Because our products are sleep and wellness essentials that come into close personal contact, this policy balances fair treatment for genuine issues with the hygiene standards our customers expect.

Please read this policy together with our Terms & Conditions and Shipping Policy.

2. Return Window

You may raise a return or replacement request within 7 days of the delivery date.

Requests raised after this window may not be accepted, except where a valid warranty or a manufacturing defect applies.

3. When You Can Return an Item

We accept returns or replacements in the following cases:

The product arrived damaged in transit.
The product has a manufacturing defect.
You received the wrong item, such as a different product, size or variant from what you ordered.
The product is materially not as described on the Website.
The product is unused, unopened and in its original condition, with all tags, packaging and hygiene seals intact, for change-of-mind requests made within the return window.

4. Items That Cannot Be Returned

To protect the health and safety of all customers, we cannot accept returns or exchanges of:

Any product that has been used, washed, soiled, or had its hygiene seal opened, including pillows, neck and back pillows, herbal/Ayurvedic pillows, quilts, mattresses and yoga mats, unless the item is defective, damaged in transit, or incorrect.
Products returned without their original packaging, tags or accessories, or products that show signs of use, damage or alteration by the customer.
Items marked as non-returnable on the product page, clearance or final-sale items, and complimentary items or free gifts.
Products damaged due to misuse, mishandling, or failure to follow the care instructions.

5. Conditions for a Valid Return

For us to process a return or replacement, the following are required:

A request raised within the applicable return window, quoting your order ID.
Clear photographs of the product.
For damaged or wrong-item claims, a continuous unboxing video that clearly shows the sealed package being opened. This helps us verify the claim quickly and fairly.
The product must be returned in the same condition in which it was received, with its original packaging, tags and seals wherever applicable.

Important tip: Please record an unboxing video for every order. For transit-damage or wrong-item claims, this video is required and is the fastest way for us to approve your request.

6. How to Request a Return

Contact us within 48 hours of delivery for damaged or wrong-item issues.
For other eligible returns, contact us within 7 days of delivery using the details provided in Section 14.
Share your order ID, reason for the return, and the required photographs or video.
Our team will review your request and confirm whether it has been approved before any pickup or return is arranged.

Please do not ship anything back before you receive confirmation from us.

7. Inspection & Approval

Once we receive the returned product, it will undergo a quality check to confirm that it meets the conditions of this policy.

Refunds or replacements are processed only after the product passes this inspection.

If a returned item does not meet the applicable conditions—for example, if it shows signs of use or is missing its packaging—we may decline the return and send the item back to you.

8. Refunds

Approved refunds are issued to your original payment method or as store credit, according to your preference.
Refunds are initiated within 5–7 business days after the returned item passes our quality check.
The time required for the amount to appear in your account depends on your bank or payment provider.
Any applicable shipping charges, cash-on-delivery fees or other non-refundable charges may be deducted where permitted. Any such deductions will be communicated to you.

9. Replacements & Exchanges

For products that are defective, damaged in transit or incorrect, we will first offer a replacement of the same item.

If the item is out of stock or a replacement is not possible, we will issue a refund in accordance with Section 8.

Exchanges for a different product or variant are subject to product availability and any applicable price difference.

10. Return Shipping

Where the return is due to our error, such as a defective, damaged or incorrect item, we will bear the return shipping cost and arrange a pickup where the service is available.
For change-of-mind returns involving unused and unopened items, the return shipping cost will be borne by the customer.
If reverse pickup is not available at your location, we may ask you to self-ship the product to our address.
We will reimburse reasonable shipping costs where self-shipping is required because of an error on our part.

11. Cancellations

You may cancel an order before it is dispatched to receive a full refund.

Once an order has been dispatched, it cannot be cancelled and will be handled according to the return process described above.

We may cancel an order and issue a full refund in circumstances such as:

Unavailability of stock.
Pricing errors.
Failed payment verification.

12. Damaged, Wrong or Missing Items

If your order arrives damaged, tampered with, incomplete, or contains the wrong item, please contact us within 48 hours of delivery.

Please provide your order ID, photographs, and the continuous unboxing video.

We will verify your claim and arrange a replacement or refund at no additional cost to you.

13. Our Rights & Fair-Use Policy

To keep this policy fair for genuine customers and prevent misuse, we reserve the right to:

Decline a return or replacement that does not meet the conditions set out above.
Refuse, limit or review returns where we reasonably suspect misuse, fraud, or an unusually high or repeated pattern of returns.
Update this policy from time to time. The version published on the Website at the time of your order will apply to that order.

This policy does not affect your rights regarding goods that are defective or not as described under applicable consumer-protection law.

14. Contact Us

For return, replacement or refund requests, please contact us using the following details:

Company: NatureTech SimpleInventions Pvt. Ltd. (RestNTravel)
Contact Person: Nitin Shrotri
Address: Nitin Shrotri, Bibvewadi, Pune, Maharashtra, India
Email: info@naturetechsimpleinventions.com
Phone: +91 90110 65862
Website: www.restntravel.shop

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